FAQs

What allergen requirements can you cater for?.

We can accommodate different dietary requests including – halal, dairy free, vegetarian, vegan and gluten free. For any specific allergen requests please contact your store directly for how they can accommodate your needs.

Please note that our EGG’D sliders do not have a gluten free option, however, we can offer a G/F sourdough bun from our standard EGG’D menu to accommodate these needs.

Please note additional costs may apply for Gluten Free options by brand.

Please refer to our nutrition guide.

How do I contact a Pita Pit store?

Click here for our store directory
Store Locator Page

What is Cashpoints and how does it work?

Cashpoints is Pita Pit’s new loyalty partner, letting you earn points every time you order in-store, online, or via the app. Just scan your Cashpoints card or link your card before paying. You can redeem your points instantly at checkout or save them for next time.
More Information

What do I do if I am not happy with my meal?

Please refer to our refund policy

Does Pita Pit offer halal options?

Pita Pit in New Zealand offers halal-friendly options, but it's best to inquire directly with your local store to confirm availability

Do you offer delivery?

Yes, in most circumstances, through in house services or third party. To organise this please either contact the store directly or by placing an order through our website here.

Delivery costs and restrictions differ by store.

What do I do if I have a question or issue with my order?

Please reach out to your local store directly Store Locator Page

How do I redeem a reward or promotion?

Visit you promotions or rewards tab and select ‘redeem’ you can then add the promotional or reward item/s to your cart. Ensure you check the T & C’s attached to each offer to ensure your order qualifies.

Can I order delivery?

Yes. Most of our stores offer delivery services, you can do this by ordering via app, online or phone.
Delivery availability, fees and zones may vary by location.
Please phone your local store for any further delivery questions.

Can I order catering via the app?

Certainly. Please visit the home page of the app and select catering to select your local store and view our catering menu.
Brand offering may vary by store.

What dietaries can you cater for?

We can accommodate different dietary requests including – halal, dairy free, vegetarian, vegan and gluten free. For any specific allergen requests please contact your store directly for how they can accommodate your needs.
Please note additional costs may apply for Gluten Free options by brand.
You can find all dietary information on the account page via our app or visit our website – Pita Pit Allergen and Nutritional Info

What if my question isn’t answered here?

Please submit your query via our website feedback page here – Contact Us

I can’t log into my account — what should I do?

Use the “Forgot password” option on the login screen. If you still can’t access your account, Contact Us